Guest experience with Spectra
Guest experience
Loyal guests are the foundation of any successful marketing within hospitality. Your most loyal guests will post pictures from their stay to their Instagram, they will recommend their friends to visit you and strengthen your brand at Tripadvisor. This is more valuable than any marketing you can buy.
Guest feedback will give you insights into your strengths and weaknesses. What are they saying about you already?
If you use the Spectra Hotel booking system you can find out and work proactively with your brand through the guest experience.
Responsr is using NPS® methodology that is proven to work wonders within hospitality.
Start in minutes
Sign up for the free trial to start receiving customer feedback right away.
You will receive insights from the guests checking out of your hotel already tomorrow.
Negative reviews?
Get ahead of negative reviews by receiving the feedback from the guest, solving issues before it turns into temper tantrums on Tripadvisor.
You are able to resolve issues early on by contacting guests with a negative experience.
Loyal customers
Your loyal customers are your best marketing channel. Ask them to spread the word on Tripadvisor and to their friends.
Boost team morale using storytelling provided directly by your customers.
We've made it easy for you!
Just two steps to get started!
Receive your customer insights
You will receive feedback on a daily basis. On average every 4th guest will provide insightful feedback that can help your business. You can follow it day by day and will receive a weekly report. Including benchmark comparison to your competition.
That is incredible isn't it?
