Guest experience with Spectra

Guest experience

Loyal guests are the foundation of any successful marketing within hospitality. Your most loyal guests will post pictures from their stay to their Instagram, they will recommend their friends to visit you and strengthen your brand at Tripadvisor. This is more valuable than any marketing you can buy.


Guest feedback will give you insights into your strengths and weaknesses. What are they saying about you already?

If you use the Spectra Hotel booking system you can find out and work proactively with your brand through the guest experience.

Responsr is using NPS® methodology that is proven to work wonders within hospitality.

Integrated with Spectra

Feedback inbox to respond to customer feedback

Start in minutes

Sign up for the free trial to start receiving customer feedback right away.

You will receive insights from the guests checking out of your hotel already tomorrow.

Negative reviews?

Get ahead of negative reviews by receiving the feedback from the guest, solving issues before it turns into temper tantrums on Tripadvisor.

You are able to resolve issues early on by contacting guests with a negative experience. 

Loyal customers

Your loyal customers are your best marketing channel. Ask them to spread the word on Tripadvisor and to their friends. 

Boost team morale using storytelling provided directly by your customers.

We've made it easy for you!

Just two steps to get started!


Receive your customer insights

You will receive feedback on a daily basis. On average every 4th guest will provide insightful feedback that can help your business. You can follow it day by day and will receive a weekly report. Including benchmark comparison to your competition.

That is incredible isn't it?

Common Challenges as told by Our Customers

“The annual employee survey is just a snapshot of a particular point in time - we need ongoing measurement”

“It’s really difficult to get the improvement work going after an annual survey, as a manager I need system support or HR assistance”

"Those of us who are working for HR don't have time to check up on action plans connected to the employee survey. Sometimes we haven't had time to do them at all"

“As a team leader I’d like to send my own pulse surveys and check up on team development"

"The Management demands that the HR Deparment turns opinions into behavioural changes, which can then be viewed as measurable business goals"


“My employees find e-mail surveys boring, I want to show them something new”

"Old-fashioned employee surveys create a victim mentality, like it's always somebody else's fault"

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