Terms of use

Terms of Service

Updated November 28th 2023

In this Agreement, a reference to:

Responsr, we, us or our means Responsr and / or the legal entity behind Responsr, the Customer, you or your means the entity or person who has created an account and or signed an agreement with Responsr.

Users means any person or entity to whom you provide access to our Services, including any administrators or managers of your account or survey respondents; duck

Customer Data means any content or data that you or your Users submit or transfer to Responsr using the Services (including personal data or survey responses);

These General Terms and the Agreement form a contract between you and Responsr. This Agreement governs your subscription to, and use of, Responsr's website and/or other related applications or services (together, the Services).

Services

1.1

Response services

During the Term, we will provide you with access to, and use of, the Services ordered described by the agreement. You may order additional services at any time during the Term by contacting our Customer Success team. We will invoice you for any additional services you order after the start of the Term at the time those Services are ordered.

1.2

Changes to Services

We continually change and improve our Services. Responsr may alter the Services at any time without prior notice. We will endeavor to provide you with prior notice if we make a change to the Services resulting in an overall material decrease in functionality of the Services.

1.3

Suspension of Services

We may limit or suspend the Services from time to time at our discretion (for example, to perform scheduled maintenance or in the event of a security emergency). If Responsr limits or suspends the Services, we will endeavor to give you reasonable advance notice so that you can plan around it. However, there may be some situations, such as security emergencies, where it may not be practicable for us to give you advance notice

1.4

Third party Services

If you use any third-party service with the Services (for example, Slack), you acknowledge that third-party service may access or use the Customer Data. Responsr will not be responsible for any act or omission of the third party, including such third party's use of Customer Data. Responsr does not warrant or support any such third-party service, and you should contact that third party for any issues arising from your use of the third-party service.

Fees and Payments

2.1

Fees for Services

Responsr Services are billed on a subscription basis (Subscription) and you will be billed in advance on a recurring, periodic basis most commonly 12 months. The Billing Cycle for your Subscription is outlined in the Agreement.
If you have signed up for apps through sales partners (for example Startdeliver, Fortnox etc.) the Billing Cycle will be outlined in the agreement with that partner.

You agree to pay Responsr any fees for each Service you purchase or use, in accordance with the pricing and payment terms presented to you for those in the agreement.

Signing up for the service using a free trial period will not amount to any fees for the service during the free trial period.

2.2

Price changes and User increases

Responsr may change its fees for Services at any time. Any changes to fees will apply from the start of your next Billing Cycle and you will be informed prior to them. If your use of the Services during a Billing Cycle exceeds the User limit indicated in the Agreement, we may charge you for the additional Users on a pro rata basis for the remainder of that Billing Cycle.

2.3

Automatic renewal

Your Subscription for any Services will automatically renew at the end of each Billing Cycle unless you cancel the automatic renewal of that Service by providing us with written notice 1 day before the end of the billing cycle.

Data Protection

3.1

Privacy

In the course of using the Services, you or your Users may transfer to us Customer Data containing personal data. You agree and consent to the use, transfer, processing, and storage of Customer Data in accordance with this Agreement. For more details see our privacy policy.

3.2

Security

Responsr will store and process Customer Data in a manner consistent with industry security standards. Responsr has implemented technical, organizational, and administrative systems, policies, and procedures to help ensure the security, integrity, and confidentiality of Customer Data and to mitigate the risk of unauthorized access to or use of Customer Data.

3.3

Disaster recovery

Responsr will maintain residual backup copies of Customer Data made in the ordinary course of business by Responsr, for the sole purpose of maintaining appropriate disaster recovery practices.

Confidentiality

4.1

Confidential Information definition

In this Agreement,Confidential Information means any information disclosed by a party (the Disclose) to the other party (the Recipient) in connection with the use of the Services that is marked confidential or would reasonably be considered as confidential under the circumstances. Customer Data is the Customer's Confidential Information. Confidential Information does not include any information that:

(a) is or becomes public through no fault of the Recipient;
(b) the Recipient already lawfully knew;
(c) was rightfully given to the Recipient by a third party; or
(d) was independently developed by the Recipient without reference to the Discloser's Confidential Information.

4.2

Confidentiality obligations

The Recipient must:

(a) protect the Discloser's Confidential Information using commercially reasonable efforts;
(b) not disclose the Discloser's Confidential Information, except to affiliates, employees, directors, contractors, agents, and professional advisors of the Recipient who need to know it and who have agreed in writing to keep it confidential;
(c) only use the Discloser's Confidential Information to exercise its rights and fulfill its obligations under this Agreement; duck
(d) ensure that its affiliates, employees, directors, contractors, agents and professional advisors only use the Discloser's Confidential Information to exercise its rights and fulfill its obligations under this Agreement.

Intellectual Property

The Client acknowledges and agrees that Responsr and/or its licensors own all intellectual property rights in the Services, the Documentation and the Responsr software. Except as expressly stated herein, this Agreement does not grant the Client any rights to, under or in, any patents, copyright, database right, design right, trade secrets, trade names, trade marks (whether registered or unregistered), or any other intellectual property rights or licenses in, to or in respect of the Services, the Documentation or the Responsr Software.

5.1

Responsr confirms that it has all the rights in relation to the Services and the Documentation that are necessary to grant all the rights it purports to grant under, and in accordance with, the terms of this Agreement.

5.2

Customer feedback

If you provide us with any feedback associated with the Services, Responsr may use that feedback without any obligation to you.

5.2

Responsor Intellectual Property Rights

Nothing in this Agreement or from your use of the Services grants you:

(a) ownership in the Services or the content you access through the Services (other than Customer Data); duck
(b) any right to use any Responsr trade marks or other Intellectual Property Rights contained in our brand identity.

Customer Obligations

6.1

Legal compliance

You must use the Services in compliance with, and only as permitted by, applicable law. If your use of the Services requires you to comply with industry-specific regulations applicable to such use, you will be solely responsible for such compliance, unless Responsr has agreed with you otherwise. You must not use the Services in a way that would subject Responsr to any industry-specific regulations without obtaining Responsr's prior written agreement (for example, the Children's Online Privacy Protection Act, the Payment Card Industry Data Security Standard or the Health Insurance Portability and Accountability Act).

6.1

Unacceptable uses

You are responsible for your conduct and the conduct of your Users. You must ensure that you and your Users do not:

(a) misuse the Services by interfering with their normal operation, or attempting to access them using a method other than through the interfaces and instructions we provide;
(b) circumvent or attempt to circumvent any limitations that Responsr imposes on your account (such as any User limits in the agreement);
(c) probe, scan, or test the vulnerability of any Responsr system or network, unless with prior written authorization of Responsr;
(d) decipher, decompile, disassemble, translate, create derivative works, reverse engineer or otherwise attempt to reconstruct, identify or discover any source code, algorithms, underlying ideas or underlying user interface techniques in the Services or any of the software used to provide the Services, or attempt to do so;
(e) directly or indirectly identity a User contrary to the terms of any Confidentiality Notice, or attempt to do so;
(f) transmit any viruses, malware, or other types of malicious software, or links to such software, through the Services;
(g) engage in abusive or excessive use of the Services, which is usage significantly in excess of average usage patterns that adversely affect the speed, responsiveness, stability, availability, or functionality of the Services for other customers and their users. Responsr will endeavor to notify you of any abusive or excessive usage to provide you with an opportunity to reduce such usage to an acceptable level to Responsr;
(h) use the Services to infringe the Intellectual Property Rights of others, or to commit any unlawful activity;
(i) attempt to circumvent any license, timing or use restrictions that are built into the Services; duck
(j) unless authorized in writing by Responsr, lend, resell, lease or sublicense or otherwise use the Services for the benefit of a third party.

6.3

You must:

(a) ensure that your Users are governed by, and comply with, this Agreement;
(b) obtain any consents required from each User to allow you and the administrators or managers of your account to engage in the activities contemplated by this Agreement;
c) obtain any consents required from each User to allow Responsr to provide the Services;
(d) not provide any person under the age of 16 with access to the Services.

6.4

Suspension of Users

If a User breaches this Agreement or uses the Services in a manner that Responsr reasonably believes will cause Responsr liability or disrupt others' use of the Services, then Responsr may request that you suspend or close the applicable User account until the breach has been cured or the use in such a manner has stopped. If you fail to comply with such request, then Responsr may suspend or close the applicable User account.

Term and Termination

7.1

Term

This Agreement begins on the date you sign the agreement or first use the Services (whichever is earlier), and continues until your Subscription ends or otherwise terminates, or if this Agreement is terminated (the Term).

7.2

Termination without cause

Either party may terminate this Agreement by providing the other party with written notice of termination 60 days prior to expiration for the agreement / billing cycle. Responsr may terminate this Agreement for any reason by providing at least 90 days' written notice to you.

7.3

Termination without cause

7.4

Termination for material decrease in functionality

If we make a change to the Services resulting in an overall material decrease in functionality of the Services, you may terminate this Agreement immediately by providing notice to Responsr. Upon receiving notice of termination from you, Responsr will provide you with a pro rata refund of any fees prepaid by you applicable to the period following the termination of this Agreement.

7.5

Consequences of Termination

(a) If this Agreement is terminated: by you due to breach by Responsr, we will provide you with a pro rata refund for any fees prepaid by you applicable to the period following the termination of this Agreement; or
(b) by Responsr due to breach by you, we will bill you, and you will pay, for any accrued but unbilled fees, and you will remain liable to pay any invoices outstanding on the termination date.

In no event will expiration or termination of this Agreement relieve you of any fees

Warranties

8.1

Warranties

Each party represents and warrants that:

(a) it has full power and authority to enter into this Agreement; duck
(b) it will comply with all laws and regulations applicable to its provision or use of the Services, as applicable.

Indemnities

9.1

By Customer

You will indemnify, defend, and hold harmless Responsr from and against all liabilities, damages, and costs (including settlement costs and reasonable lawyers' fees) arising out of a third-party claim regarding or in connection with:

(a) Customer Data (including claims of Intellectual Property Rights infringement);
(b) your use of the Services in breach of this Agreement; or
(c) your Users' use of the Services in breach of this Agreement.

9.2

By Response no

Responsr will indemnify, defend, and hold you harmless from and against all liabilities, damages, and costs (including settlement costs and reasonable attorneys' fees) arising out of a third party claim that the technology used to provide the Services to you infringes any Intellectual Property Rights of such third parties. However, in no event will Responsr have any obligations or liability under this Section arising from:

(a) use of any Services in a modified form or in combination with materials not furnished or authorized by Responsr; or
(b) any content or data provided by you, your Users, or any third parties.

Disclaimers and Limitations of Liability

10.1

Disclaimers

Except as expressly provided in this Agreement and to the extent permitted by applicable law, neither party makes any warranties of any kind, express, implied, statutory, or otherwise, including those of merchantability, fitness for a particular purpose, and non-infringement. Responsr provides the services on an “as is” basis and, except as expressly provided in this Agreement and to the extent permitted by applicable law, we make no representations regarding the availability, reliability, or accuracy of the Services, or regarding any Customer Data or other content associated with your account.

10.2

Limitation of liability

To the extent permitted by applicable law, the aggregate liability of either party arising out of or in connection with this Agreement will not exceed the total amounts paid by you to Responsr under this Agreement during the 12 months prior to the event giving rise to the liability .

Dispute Resolution, Governing Law and Jurisdiction

11.1

Dispute resolution

Before commencing any form of litigation, including court proceedings, professional mediation or arbitration, each party agrees to:

(a) give the other party notice of the dispute and its nature;
(b) give the other party the opportunity to remedy any breach of this Agreement within 30 days; duck
(c) hold good faith negotiations with the other party to settle the disputed matter.

11.2

Governing law and jurisdiction

This Agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with Swedish Law. Each Party irrevocably agrees that the courts of Sweden shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Agreement or its subject matter or formation (including non-contractual disputes or claims).

Other Terms

12.1

Force majeure

Neither party will be liable for inadequate performance to the extent caused by a condition (for example, natural disaster, act of war or terrorism, riot, governmental action, or general internet disturbance) that was beyond the party's reasonable control.

12.2

Notices

All notices must be in writing and will be deemed given when:

(a) verified by written receipt, if sent by postal mail with verification of receipt service or courier;
(b) received, if sent by mail without verification of receipt; or
(c) when verified by automated receipt or electronic logs if sent by email.

Notices to Responsr must be sent to We Love Feedback AB, Gamletullsgatan 12, 302 27 Halmstad or to hello@responsr.io. Notices to you may be sent to the email address associated with the Customer Contact details in the agreement. You must keep the contact details associated with your account current and accurate by notifying Responsr's Customer Success team when your contact details change. You may grant approvals, permission, extensions, and consents by email.

12.3

Severability

If any provision of this Agreement is determined to be unenforceable by a court of competent jurisdiction, that provision will be severed from this Agreement and the remaining terms will remain in full effect.

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