Act with NPS® for Freshdesk

NPS for customer service

Loyal customers form the basis of any successful business. Customer service is the heart of the business and really shows who you are when it matters. 

Your customers are already telling their friends about their experience with you - positive or negative. You can influence what is said and that is more valuable than any marketing you can buy.

Customer feedback gives you insights into your strengths and weaknesses. What are they already saying about you? If you use Freshdesk, you can now find out not only your NPS value, but also work proactively with customer relations. Close the loop on customer feedback and turn a great customer service experience into a great review. 

Responsr uses the NPS® methodology that has been proven to work wonders for the relationship between customers and brands.

Integrated with Freshdesk

Feedback inbox to respond to customer feedback

Up and running in 5 minutes

You will receive insights from customers as soon as you close cases in Freshdesk.

Sign up for a free trial to start receiving customer feedback immediately.

Negative reviews?

Stay ahead of negative reviews by taking feedback from customers and resolving issues before they become angry online.

You can solve problems early and improve the customer journey by acting on customer feedback.

Loyal customers

Your loyal customers are your best marketing channel. Ask them to spread the word online and to their friends.

Increase team engagement through direct customer feedback.

We've made it easy for you!

Two easy steps to get started


Receive insights about your customers

You will receive feedback daily. On average, every fourth customer will provide valuable feedback that can help your business. You can follow it day by day and will receive a weekly report. Including comparison with your competitors.

It's incredible, isn't it?

Common Challenges as told by Our Customers

“The annual employee survey is just a snapshot of a particular point in time - we need ongoing measurement”

“It’s really difficult to get the improvement work going after an annual survey, as a manager I need system support or HR assistance”

"Those of us who are working for HR don't have time to check up on action plans connected to the employee survey. Sometimes we haven't had time to do them at all"

“As a team leader I’d like to send my own pulse surveys and check up on team development"

"The Management demands that the HR Deparment turns opinions into behavioural changes, which can then be viewed as measurable business goals"


“My employees find e-mail surveys boring, I want to show them something new”

"Old-fashioned employee surveys create a victim mentality, like it's always somebody else's fault"

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