Guest feedback and reviews
The guest experience
Loyal guests are the foundation of all successful marketing in the restaurant industry. Your most loyal guests will post pictures of their visit to Instagram, recommend you to their friends and strengthen your brand on Tripadvisor. It's more valuable than any marketing you can buy.
Guest feedback gives you insight into your strengths and weaknesses. What are guests saying about you already?
With Caspeco and Responsr, you can find out who your ambassadors are and work actively with your brand through them.
Responsr uses NPS® which is proven to work amazingly well for restaurants.
Entry in minutes
Sign up for a free trial account and receive guest feedback instantly.
You get insights from the guests who visited you completely automatically and can try improvements on a daily basis.
Negative reviews?
Prevent negative reviews by receiving feedback directly from the guest before a bad experience turns into negative ratings on Tripadvisor.
You have the opportunity to solve problems early by contacting guests who had a negative experience.
Loyal guests
Your loyal guests are your best marketing channel. Ask them to spread your good reputation on Tripadvisor and to their friends.
Strengthen your team by sharing positive feedback from guests directly to those in customer contact.
We've made it easy for you
Just two steps to get started!
Share your customer insights
You will receive guest feedback daily. On average, every 4th guest will give you customer insights that can improve your business. Follow customer feedback daily and receive a weekly report. There are also comparative values for similar businesses.
Unbelievable - isn't it?
