NPS® for Startdeliver

Better Customer Success with NPS

Get more insights into Customer Success work with the help of NPS. Together with Startdeliver, the leading system for Customer Success, we not only offer more insight into your customers but also tools for the rest of the company.

Responsr is for those of you who don't just want to measure NPS as a key figure, but wants to reduce churn and get more reviews and customers.

Customer feedback will give you insights into your strengths and weaknesses. 

If you use Startdeliver, you can find out and work proactively with your brand through the customer experience fully automated.

Start deliver

Responsr is a complete NPS system for Startdeliver.
You can be up and running in a quarter of an hour.

Feedback inbox to respond to customer feedback

Get going right now

Sign up for the free trial to start getting customer feedback right away.

Automatically

Responsr will automatically collect your NPS from your stakeholders. 

You control how often it should happen and a few sub-increments will automatically be sent from time to time - so you have an eye on the customers.

Fully integrated

Stakeholders are automatically retrieved from Startdeliver.

The result is automatically fed back into Startdeliver.
It couldn't be simpler.

You can also receive notifications to Teams and Slack.

Customer success

Better insight into each account and each stakeholder. 

Improve churn analysis and tools to close the loop on customer feedback.

Management

Automate NPS reporting and gain insights as a benchmark against other companies and industries. 

The text analysis summarizes the customers' experience in a clear way.

Market & sell

Collect reviews online to connect with potential leads.

We talk about who your ambassadors are - for whitepapers and references. Win back critics and direct campaigns to your passively satisfied customers.

Common Challenges as told by Our Customers

“The annual employee survey is just a snapshot of a particular point in time - we need ongoing measurement”

“It’s really difficult to get the improvement work going after an annual survey, as a manager I need system support or HR assistance”

"Those of us who are working for HR don't have time to check up on action plans connected to the employee survey. Sometimes we haven't had time to do them at all"

“As a team leader I’d like to send my own pulse surveys and check up on team development"

"The Management demands that the HR Deparment turns opinions into behavioural changes, which can then be viewed as measurable business goals"

nps-nki-cx-feedback-pulse-examination-customer-service-benchmark

“My employees find e-mail surveys boring, I want to show them something new”

"Old-fashioned employee surveys create a victim mentality, like it's always somebody else's fault"

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