Follow-up of competitive events

To ensure that competition organizers can continuously improve the quality and experience of their events, a systematic experience follow-up is of great importance. By regularly collecting and analyzing data on participant and audience experiences, organizers can gain valuable insight into what is working well and what can be improved. Such an experience follow-up can advantageously include […]

Systematic collection of customer feedback - The key to success

Customer survey per industry

When it comes to handling collected customer feedback, there are some important aspects to take into account: As a company, you should have established processes to collect feedback from customers in a structured way, for example through a system for pulsed current feedback. This ensures that you get a representative base to work with. The feedback collected should […]

AI-Driven Customer Feedback - The Path to Deeper Insights and Improved Customer Experience

In the increasingly competitive business world, customer feedback plays a key role in business success. Understanding and learning from customers' experiences and opinions is crucial to being able to develop better products and services. Unfortunately, manually managing customer feedback is time-consuming and limits the ability to get the full value of all this valuable information. Here comes […]

Why Net Promoter System is an important tool

In today's competitive market, customer satisfaction is becoming increasingly important to business success. A tool that many successful companies use to measure and improve customer loyalty is the Net Promoter System (NPS). NPS via Responsr gives you all the competitive advantages you need in the consumer-driven business world. NPS is based on a simple question where customers are asked to rate how likely […]

Nps – Net Promoter score

How Net promoter score (NPS) works You have probably answered several surveys. Some very long others a little shorter. It is common for surveys to be designed for a specific purpose and as a respondent is prompted to think about different areas from a specific business. During the early 2000s, Fred Reichheld researched how surveys get the most […]

Common Challenges as told by Our Customers

“The annual employee survey is just a snapshot of a particular point in time - we need ongoing measurement”

“It’s really difficult to get the improvement work going after an annual survey, as a manager I need system support or HR assistance”

"Those of us who are working for HR don't have time to check up on action plans connected to the employee survey. Sometimes we haven't had time to do them at all"

“As a team leader I’d like to send my own pulse surveys and check up on team development"

"The Management demands that the HR Deparment turns opinions into behavioural changes, which can then be viewed as measurable business goals"

nps-nki-cx-feedback-pulse-examination-customer-service-benchmark

“My employees find e-mail surveys boring, I want to show them something new”

"Old-fashioned employee surveys create a victim mentality, like it's always somebody else's fault"

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